Shipping & Returns

At iAuctionShop we want our Customers to be thoroughly delighted with every aspect of their dealings with us. If things do go wrong, however, here is how we look after you. 

Contact Information 

Please contact us at the earliest opportunity so that we can begin to resolve any issues immediately. 
Telephone, email or write to: 
Telephone (+44) 1270 767158 
Email enquiry@iauctionshop.co.uk 
Write to iAuctionShop Ltd., Unit 2, Millbuck Way, Sandbach, CW11 3GQ, United Kingdom 

Delivery 

We aim to ship next working day, (Monday to Friday excluding public holidays, 10am to 6pm GMT), after the receipt of cleared funds, but in any event we will ship within five working days of the receipt of cleared funds. 

Cancellations 

Please contact us at your earliest opportunity should you wish to cancel your order. Since we aim to ship next working day your purchase may already have been despatched. Please see our returns policy below for further details. Should your item not have shipped, then the transaction will be cancelled, any funds received from you will be refunded and no further charges will be made. 

Returns 

Please contact us within seven days of receipt if you have any issues or concerns with your item. 

If we have not listed the item correctly, (for instance if we missed damage to an item, gave an incorrect part number or ascribed an inaccurate date), then we will refund you in full for your initial purchase price, delivery cost and your return postage to us. 

If the item has been damaged in transit, we may ask you to send us photographic or digital images of the damage, to describe this damage in a letter to us and to store the goods whilst we progress a claim with the carrier. 

We do not accept body jewellery back, (earrings, navel bars etc), unless they prove faulty on arrival.

If you are unhappy with your purchase in any other way, we will accept it back in the same condition that it was despatched to you, complete with all original retail packaging and/or labels and tags if applicable. 

Refunds will, where possible, be made in the same manner that the initial purchase was conducted. For instance, credit or debit card purchases will be refunded to the card that was used for the transaction, direct bank transfers will be refunded to the paying account, cheques will be refunded by cheque and cash or postal order transactions will be refunded by cheque. 

Should you have any other queries, please contact us.