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At iAuctionShop we want our Customers to be thoroughly delighted with every aspect of their dealings with us. Things occasionally go wrong however, so here is how we look after you if they do.

Contact Information

Please contact us at the earliest opportunity so that we can begin to resolve any issues immediately. Telephone, email or write to:

Delivery

We aim to  ship next working day, (Monday to Friday excluding public holidays, 10am to 6pm GMT), after the receipt of cleared funds, but in any event we will ship within five working days of the receipt of cleared funds.

You may have been offered different shipping service options for your purchase. Some of these services offer a guaranteed, (or your money back), service level whilst others may offer no compensation for damage but will for loss. If you have chosen a risky (but cheap) delivery option, we will still have obtained a Proof of Posting receipt from Royal Mail so you will be covered for loss. It is always advisable to take out damage cover where it is available in our listings. Please email us for a full list of our shipping options.

Cancellations

Please contact us at your earliest opportunity should you wish to cancel your order. Since we aim to ship next working day your purchase may already have been despatched. Please see our returns policy below for further details. Should your item not have shipped, then the transaction will be cancelled, any funds received from you will be refunded and no further charges will be made.

Returns

Please contact us within five days of receipt if you have any issues or concerns with your item.

If we have not listed the item correctly, (for instance if we missed damage to an item, gave an incorrect part number or ascribed an inaccurate date), then we will refund you in full for your initial purchase price, delivery cost and your return postage to us.

If the item has been damaged in transit, we may ask you to send us photographic or digital images of the damage, to describe this damage in a letter to us and to store the goods whilst we progress a claim with the carrier. Reasonable costs on your part will be added to our claim against the carrier assuming appropriate insurance has been taken out.

If you are unhappy with your purchase in any other way, we will accept it back in the same condition that it was despatched to you, but will deduct a £5.00 Five Pound or 15% restocking and handling fee, (whichever is the greater),  before refunding the balance. In this case, all shipping costs will be deducted prior to a refund being effected.

Refunds will, where possible, be made in the same manner that the initial purchase was conducted. For instance, credit or debit card purchases will be refunded to the card that was used for the transaction, direct bank transfers will be refunded to the paying account, cheques will be refunded by cheque and cash or postal order transactions will be refunded by cheque.

Should you have any other queries, please contact us.